Assistant Store Manager - Sharath City Mall - Hyderabad

Communication skills

Local Language Proficiency: Fluent in the local language for effective communication with customers and handling local situations.

English Skills: Fluent in oral and written English for professional communication, that includes drafting emails and addressing inquiries.

Clear and articulate verbal communication to convey information to staff and address customer inquiries.

Customer Engagement:

Excellent interpersonal skills to engage with customers positively.

Able to address customer inquiries and resolve issues promptly to ensure a positive shopping experience.

Non-Verbal Communication

Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively.

Facial Expressions: Expresses emotions and empathy through facial expressions.

Posture and Gestures:Displays open body language.

Uses positive gestures that complement verbal communication effectively.

Respects personal space preferences.

Personal Presentation

Has a keen sense of style and fashion.

Maintains excellent personal hygiene.

Hair is well-styled.

Wears accessories that complement a professional image.

No body odor, and uses light-scented products.

Retail Expertise

Proficient understanding of store operations, including inventory management, stock replenishment, and merchandising.

Familiarity with point-of-sale systems and other retail technology.

Efficient management and optimization of store layout and visual merchandising.

Able to effectively manage employee schedules.

Able to ensure adherence to store policies and procedures.

Team Management

Effective communication with team members to ensure understanding of tasks and expectations.

Providing constructive feedback and recognition to enhance team performance.

Ability to train and coach staff.