1. Team Management & Performance:
â Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly
admission targets.
â Monitor team performance, call quality, and conversions; provide regular feedback and
coaching.
â Conduct training sessions to enhance communication, counselling, and sales skills of
the team.
2. Lead Management & Conversion:
â Oversee the handling of leads generated through various sources (digital, branch,
walk -ins, referrals, etc.).
â Ensure timely follow -up and effective counselling to convert inquiries into enrollments.
â Track daily lead status, monitor CRM updates, and ensure adherence to calling
protocols.
3. Admission Counselling Support:
â Ensure the telecalling team provides accurate information about courses, eligibility,
and admission procedures.
â Maintain a student -first approach while resolving queries and building trust with
prospective students.
4. Coordination with Sales & Branch Teams:
â Collaborate with the admission counsellors, sales, and marketing teams to align
communication and outreach.
â Coordinate with branch teams for updates on enrollments, events, and admission
drives.
5. Reporting & Analysis:
â Prepare daily and weekly reports on team performance, call metrics, and conversion
ratios.
â Analyze data to identify areas of improvement and implement corrective actions.
6. Process Improvement:
â Suggest and implement strategies to enhance calling efficiency and lead conversion.
â Maintain discipline and adherence to organizational policies and targets.
Requirements
â Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).
â 2–5 years of experience in managing telecaller or telesales teams, preferably in the
education or training sector.
â Strong communication, leadership, and people management skills.
â Proficiency in CRM tools and MS Excel for reporting.
â Target -driven with the ability to handle pressure and motivate a team.
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