Associate, Branch Health Check Reviewer, Consumer Banking Group

Job Purpose

• Conduct surveillance checks at consumer bank branches to assess compliance to Regional Branch Health Check framework and Branch Operational Framework.

Key Accountabilities

• To conduct onsite and offsite control testing of branch controls covering all branch activities.
• The role involves extensive travel to DBIL branches across country, including rural location for timely completion of the audit reviews assigned from time to time
• Minimum 10 branches need to be audited per quarter covering ~190 controls ( subject to changes in process, controls and regulatory guideline changes)
• To coordinate and review self-assessment reports submitted by branches.
• Ensure all the artefacts are uploaded in share point post validation , open issues are followed up for remediation.
• Performing Quality Checking of BHC Draft Result issued by Reviewer.
• Preparing various MIS which includes, Internal MIS and preparation of data for various meetings.
• Provide value-added training programs to enhance staff’s competency in the areas of branch operations, information security standards and staff conduct
• Participate in performance of Thematic reviews as and when assigned.

Job Duties & responsibilities

• Perform Branch surveillance through conducting inspections and thematic reviews to assess fulfilment with established procedures / requirements:
• Identify control risks, gaps in controls and potential branch operational issues and recommend corrective action to strengthen the branch operational framework, controls, and management.
• Assess branch operational activities are performed in compliance with framework and guidelines.
• Develop risk-based strategies and surveillance programs based on insights and trends derived through analysis of data. 
• Provide timely reporting on surveillance findings and trends to relevant stakeholders.
• Analyse surveillance findings, identify risks/gaps in processes and controls to provide improvement and recommendations to relevant stakeholders.
• Develop and implement methodology to be efficient and effective. 
• Conduct workshop / refresher classes – to increase level of awareness of control / risks.
• Partnership with stakeholders to strengthen communication and identify opportunities to enhance or refine controls. \Curate eLearning training modules to enhance risk awareness and process adherence of Branch/Service staff across all levels. Ensure timely update of training modules.

Quality of inspection

• Complete physical inspection of Branches within the allocated time ( 4-5 days per branch visit)
• Submission of good quality inspection report within stipulated time

Remediation

• Spot rectification of Inspection observations & comments/violations; as well as liaising with branches subsequently for rectification
• Providing suggestive corrective measures as well as improvement in systems & procedures.

Experience

• The job holder should have experience in the banking industry with good understanding of all consumer banking products. Must have exposure to Branch Banking / Operations / Central Processing Centers / Audit & Risk Teams.

Education / Preferred Qualifications

• The job holder needs to be at least a Graduate, preferably in the Commerce stream. CAIIB or equivalent qualifications will be beneficial/preferred. Knowledge and experience with MS Office and Core Banking Systems will be a basic requirement.

Core Competencies

The job holder needs to possess the following skills:

Job Knowledge:

• The job holder needs to have thorough knowledge of Branch operations and customer service  guidelines and past experience in managing branch function will be added advantage.
• Should have a keen eye for detail and passion to perform branch audits.

Organising Skills:

• The job holder needs to be organised so to enable handling multiple tasks with different branches while delivering within timelines.

Proactive Behaviour:

• To understand the Product, Process and be able to identify and articulate risks and their controls/mitigation.

Communication Skills:

• The job holder needs confident effective verbal and written communication skills to discuss, convince and explain inspection findings.

Interpersonal Skills:

• The job holder works with diverse set of stakeholders across branches and requires adequate interpersonal/bonding skills.

 Technical Competencies

• The job holder needs to have well developed knowledge and skills in working with MS Office and core banking systems.

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