Associate Director | Salesforce | Delhi | Sales & Service

            Associate Director  | Customer-S&S | SFDC

• Location:  Delhi


• Entity:  Deloitte Touche Tohmatsu India LLP

           The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

            Your work profile

• The primary role of a AD is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards


• Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management


• Design, develop and deliver Salesforce solutions using Salesforce configuration and customization


• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership


• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function

            Key skills required: 

• Prior experience in Salesforce mandatorily.


• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.


• Knowledge on Heroku and e-commerce will be a plus.


• Should have good communication and should be able to handle all client communications independently.


• Extensive experience in solution design, client management, client demo, conducting design & development workshops


• Integration of Salesforce with other external Systems using standard and custom SOAP, REST API.


• Experience with Salesforce Einstein, AI, Chatbots is desirable


• Ability to understand requirements and prepare effort estimates and overall system design.


• Should have managed clients and lead a multi member team on the last few projects.


• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.


• Must have good working knowledge of implementation best practices on Force.com platform and Salesforce.


• Ability to develop all project related documents like system design document, use cases etc


• Handling a team and also responsible for client deliverables.

              Desired Qualifications: 

• 12 to 16 years of relevant experience in management or consulting oriented environment.


• At least 4-5 end to end SFDC implementation experience in India or globally


• Graduate degree (Science or Engineering) from premier institutes

            Location and Way of Working: 

• Base location: PAN India

• Willingness to travel for short- and long-term durations

             Your role as an AD: 

• We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.


• In addition to living our purpose, lead  across our organization must strive to be;


• Inspiring - Leading with integrity to build inclusion and motivation


• Committed to creating purpose - Creating a sense of vision and purpose.


• Agile - Achieving high-quality results through collaboration and Team unity.


• Skilled at building diverse capability - Developing diverse capabilities for the future.


• Persuasive / Influencing - Persuading and influencing stakeholders.


• Collaborating - Partnering to build new solutions.


• Delivering value - Showing commercial acumen


• Committed to expanding business - Leveraging new business opportunities.


• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.


• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.


• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience


• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision


• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.


• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.

Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.