Associate III, Securities Operations

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!

What you will be doing:

• Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers.

• Addresses inquiries and performs account maintenance on deposits and money market accounts.

• Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.

• Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.

• Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.

• Interfaces with clients to determine present and future needs and discusses progress toward solutions.

• Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.

• Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs.

• Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.

• Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.

• Provides referrals to the managing director or relationship manager for new and additional services.

• Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.

• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings.

• Other related duties assigned as needed.

What you bring:

• FISTA and WFM knowledge is an added advantage

• Shift time is 7:30 to 4:30 AM

• Excellent communication and interpersonal skills

• Excellent knowledge of Customer Services; Global mindset (Desirable)

• Ready to work in night shifts (5 days in a week)

• A good team player

• Experience of working with global/other teams

• Detail oriented and regard for timeliness

• High regard for deadlines and deliverables

• Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits