Associate - Leasing - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

Company : Tata Capital

Job Type : Full Time

Thane, India

Job Description - Associate - Leasing - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

Description

10099

To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries thus supporting the Retail Loan Product process

Graduate in any discipline

o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT

o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors

o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required

o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.

o Monitor repricing and update systems, based on inputs received from RBI/ business team

o Conduct impact analysis and accordingly update systems after approval from the business team

o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.

o Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested

o Ensure compliance to all Audit / RBI regulations.

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Associate - Leasing - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

Job Description - Associate - Leasing - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

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