Associate Manager, Testing

About the Role

We are looking for an experienced Quality Engineering Associate Manager to lead a high-performing testing team responsible for delivering quality across Insurance products and digital platforms. The ideal candidate is a strong people leader with deep Insurance domain expertise, excellent stakeholder management skills, and a passion for driving quality transformation through automation and AI.

This role requires balancing delivery excellence, leadership, innovation, and customer engagement while building a culture of continuous improvement.

Key Responsibilities

Leadership & People Management

• Lead and mentor a team of Test Leads, Test Engineers.


• Build a high-performance culture focused on accountability, collaboration, and continuous learning.


• Coach team members through regular feedback, mentoring, and career development.


• Drive employee engagement, succession planning, and talent development.


• Manage resource planning, utilization, and capacity across multiple projects.

Test Delivery & Quality Management

• Own end-to-end testing delivery across multiple programs.


• Define and execute testing strategies for Functional, Integration, System, Regression, UAT, and Production Validation.


• Ensure delivery commitments are met with high quality and predictable timelines.


• Monitor quality KPIs and implement improvement initiatives.


• Drive defect prevention and root cause analysis.


• Establish risk-based testing practices.

Stakeholder Management

• Partner with Business, Product Owners, Development teams, and Customers.


• Present quality status, risks, and recommendations to senior leadership.


• Manage customer expectations and resolve delivery challenges.


• Facilitate governance meetings and quality reviews.

Insurance Domain Expertise

Strong understanding of Commercial or Personal Lines Insurance, including one or more of the following:

• Policy Administration


• Billing


• Claims


• Underwriting


• Rating


• Forms


• Renewals


• Endorsements


• Cancellations

Preferred experience with Guidewire, Duck Creek, Majesco, or other Policy Administration Systems.

AI & Innovation

Lead adoption of AI across Software Testing.

Expected knowledge includes:

• Generative AI applications in Testing


• AI-assisted Test Case Generation


• AI-assisted Test Data Generation


• AI-assisted Defect Analysis


• LLM fundamentals


• Prompt Engineering


• AI Agents


• MCP (Model Context Protocol)


• AI-powered SDLC tools

Ability to identify automation opportunities and implement AI-driven productivity improvements.

Required Skills

Leadership

• Strong people leadership


• Team motivation


• Conflict resolution


• Coaching and mentoring


• Decision making


• Ownership mindset

Delivery

• Test Strategy


• Test Planning


• Risk Management


• Release Management


• Metrics & Reporting


• Defect Management

Technical

• Automation framework understanding


• API Testing


• SQL


• Agile / Scrum


• AI fundamentals

Domain

• Property & Casualty Insurance


• Commercial Lines preferred


• Policy / Billing / Claims knowledge

Communication

• Executive communication


• Customer communication


• Presentation skills


• Negotiation


• Stakeholder management

Preferred Qualifications

• Bachelor’s degree in engineering or computer science


• ISTQB certification (preferred)


• AI/GenAI certifications are an advantage


• Experience managing teams of 15–30+ members


• Experience working directly with global customers