Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking

Job Description

Principal Responsibilities:

• Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.


• Ensure strict adherence to regulatory requirements for Affluent customer segment.


• Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.


• Manage complaints and ensure resolution within TAT. 


• Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.


• Deliver performance on service-quality scorecard


• Visit Customers for service related and profilers.

Skills and Requirements:

• Excellent communication skills with customer service orientation


• Courteous, patient and polite


• Team player


• Knowledge of Microsoft Excel


• Understanding of banking norms and processes


• Minimum qualification – Graduate