Associate-Back Office-Customer Service

Review & understand all claim related documents & proofs. Identify documents required to pursue subrogation & upload them onto Subrosource

 Role Responsibiliti es

Participate in training to develop knowledge in all systems

Integrate procedural changes into daily routine

Achieve individual productivity and quality goals

Support other team members in meeting service expectations

Aid in the training of others, as needed

Provide quality review to ensure accuracy

Adhere to Company Policies and Procedures

Stay current with system and procedural changes to bill entry process.

Identi fy trends with bill entry errors and bring to management att enti on.

Understanding of transportati on operati ons, freight fl ow, terms.

Understanding of bill fl ow process (which can diff er between operati ng companies)

Understanding of ‘down stream’ effects of bill entry accuracy

Primary Internal Interacti ons

 

Graduate in any stream from a Reputed University 6 - 12 months experience in P&C Insurance - Property claims / Recoveries / Subrogation/ Claim adjudication