Associate-Operations-Backoffice

Desirable Skills

• Ability to read and comprehend English language in clear and precise manner

 • Reasoning Skills

 • Problem Solving 

• Eye for detail

Technical Skills

• Good computer navigation skills

• Typing speed of 25 Words per Minute with 95% Accuracy

• Basic knowledge of Microsoft Office, Outlook and Excel

Process Specific Skills

• Candidate should preferably have knowledge of Group Insurance 
  
  • Ability to navigate multiple systems and applications
  
  • Ability to produce high quality outcomes in a highly productive environment

• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately 

• Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance 

• Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently 

• Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role 

• Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires 

• Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes 

• Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions 

• Processes all member changes affecting billing including age change reductions, COBRA administration and terminations 

• Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups 

• Calculates effective dates of new members

• Bachelor’s degree and Computer literacy 

• Candidates with relevant business experience (Insurance) will be preferred