Australia New zealand Payroll - Associate

Join us on a journey of endless possibilities 

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. 

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. 

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. 

Learn more at www.stradaglobal.com  

Role 

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Also support the updating of DWIs
• Proficient in using systems and tools
• SOC Controls completed on time and with the necessary evidences
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Highlight to Service Manager any deviations from the standard scope of service
• Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• Time Recording to be completed accurately and on time
• Strada Security Standards are adhered and followed
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all Strada HR announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Update internal stakeholders, when needed, in a timely and accurate way
• Participates in projects and activities as needed and assigned

RESPONSIBILITIES 

• Making sure that our clients’ employees get their monthly salaries accurately and on time. 

• To process the tickets by meeting the obligations such as TAT & accuracy levels as defined 

• Responsible For Maintaining Accuracy 

• Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. 

• Inputting data into the system, validating and performing calculations. 

• Processing statutory documentation 

• Running payroll processes and answering employees’ queries via email or telephone 

• Preparing reports, reconciling, and making payments 

• Testing payroll system functionalities 

• Highlighting risks and errors to relevant parties as soon as possible, following risk management processes 

• Highlighting areas of improvement in the team to increase effectiveness. 

• Building strong relationships with client and third-party providers 

• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). 

• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. 

• To proactively seek learning opportunities to develop and maintain good knowledge of systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. 

REQUIREMENTS 

• Excellent communication skills – because the candidate will be working closely with ANZ Clients 

• Minimum 1 years of experience in Finance/ Accounts/Payroll/Audit

• Payroll Knowledge desired but not required 

• Analytical skills 
• Knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Excel skills – intermediate level. 

• Good time management skills – which allows you to manage your own time and meet tight deadlines under pressure. 

• Graduate from any stream / Diploma Holder 

At Strada, our values guide everything we do: 

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. 
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. 
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. 
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. 
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. 

Benefits 

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. 

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. 

Our commitment to Diversity and Inclusion 

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. 

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodation for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country 

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. 

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. 

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.