Boutique Commercial Manager

This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 1200000 (ie INR 8 - 12 LPA)

Min Experience: 5 years

Location: Delhi

JobType: full-time

We seek a meticulous, commercially astute, and customer-focused Boutique Commercial Manager (BCM) to spearhead operational excellence at our luxury jewellery boutique. This position plays a crucial role in boosting sales performance, maintaining adherence to stock and process standards, and enhancing the client experience within a sophisticated and elegant retail environment.

Key Responsibilities

1. Boutique Operations & Compliance

• Manage daily operational activities, ensuring full compliance with SOPs for stock management, billing, documentation, and reporting.
• Ensure the boutique consistently meets brand standards along with safety and hygiene requirements.
• Keep all records up-to-date for audits, stock movements, and internal reconciliations.
• Guarantee timely restocking and precise tagging of all merchandise.

2. Inventory & Stock Management

• Oversee daily stock counts at opening and closing, verifying discrepancies together with the Store Manager.
• Perform bi-weekly internal audits and resolve any inconsistencies.
• Handle inventory transfers, movements, and repairs by coordinating with warehouse or supply chain teams as necessary.
• Reduce dead stock by conducting proactive inventory assessments and rotation.

3. Sales & Commercial Coordination

• Collaborate closely with the sales team and Floor Manager to help meet boutique sales objectives.
• Monitor key commercial indicators such as sell-through rates, stock-to-sales ratios, and category-specific performance.
• Assist the Store Manager in promoting marketing campaigns, clienteling efforts, and encouraging luxury sales behaviors.

4. Team Development & Support

• Provide guidance to junior team members on compliance with processes, system operations, and product knowledge.
• Facilitate training on POS systems, stock management software, and operational procedures.
• Serve as the commercial support center for the boutique, enabling sales associates to concentrate on delivering excellent client service.

5. Customer Experience & Support

• Ensure smooth backend coordination throughout high-value transactions and custom order processing.
• Supervise the documentation process for repairs, returns, exchanges, buybacks, and advance bookings.
• Address customer inquiries regarding receipts, invoices, product follow-ups, and service documentation.

Requirements

• 4–6 years of experience in boutique or store operations, ideally within luxury jewellery, watches, or premium fashion sectors.
• Comprehensive knowledge of inventory control, reconciliation procedures, and stock auditing.
• Proficient in POS systems, ERP platforms, and Microsoft Office applications, with strong Excel skills.
• Excellent organizational abilities with meticulous attention to detail.
• Professional attitude with strong verbal and written communication skills.
• Ability to manage multiple tasks, work effectively under pressure, and prioritize in a fast-paced retail environment.
• Fluency in English and the local language (Hindi for Delhi).
• Willingness to work on weekends, holidays, and extended store hours as required.

What We Offer

• An opportunity to join a trailblazing luxury jewellery brand.
• Career advancement through structured training and leadership development initiatives.
• Competitive salary with performance-linked incentives.
• A premium, design-centric, and customer-focused work environment.

Must-have skills

store operations

SAP ERP

Good-to-have skills

stock handling

commercials