BPM & RPA Consultant

1. Workflow Process & BPM Automation

• Design, configure, and deploy workflow processes on BPM platforms.
• Analyse existing business processes, identify inefficiencies, and map workflow automation opportunities.
• Develop and configure low-code/no-code workflow applications aligned with business requirements.
• Create process maps, approval workflows, escalation rules, and SLA-based workflow routing.
• Coordinate with business stakeholders and process owners to test, refine, and deploy workflow-driven solutions.
• Monitor workflow performance and recommend improvements to optimise turnaround time and operational efficiency.
• Ensure workflow governance, process compliance, and audit readiness.

2. RPA (Robotic Process Automation) Development & Support

• Design, develop, and deploy RPA bots using tools such as Nividous, UiPath, Automation Anywhere, or Blue Prism to automate high-volume, rule-based business processes.
• Identify suitable automation candidates across finance, sales, operations, and support functions through process discovery and feasibility assessments.
• Build attended and unattended automation workflows including screen scraping, data extraction, report generation, and ERP interactions.
• Perform bot monitoring, exception handling, maintenance, and version upgrades to ensure stability and performance.
• Document RPA solutions including Process Definition Documents (PDDs), Solution Design Documents (SDDs), and test scripts.
• Collaborate with IT and business teams to integrate RPA bots with BPM, ERP, and enterprise systems for end-to-end automation.

3. Application Development & System Support

• Develop and customise applications using BPM tools, RPA platforms, or relevant low-code technologies.
• Build and maintain API integrations and facilitate structured data exchange between enterprise systems.
• Perform testing, debugging, and performance validation of developed applications and bots.
• Support workflow-related system enhancements, configurations, and issue resolution.

4. User Support & Adoption

• Provide first and second-level support to end users, resolving workflow and automation-related issues within defined SLAs.
• Conduct user training sessions and create self-help materials to drive adoption of workflow and automation solutions.
• Act as a liaison between technical teams and business users to translate requirements into workable solutions.
• Support change management and adoption initiatives for newly implemented workflow and automation processes.

5. Data Management & Reporting

• Manage data uploads, validations, and transformations across workflow and connected enterprise systems.
• Build and maintain reports and dashboards that provide actionable insights on workflow and automation performance.
• Ensure compliance with data governance standards and audit requirements.
• Monitor workflow KPIs and operational metrics to support decision-making and process optimisation.

6. Process Improvement & Digitization

• Proactively identify opportunities to optimise system usage, eliminate manual interventions, and automate repetitive workflows.
• Support digital transformation and continuous improvement initiatives aligned with organisational goals.
• Recommend workflow redesign and process simplification to improve operational efficiency and user experience.

• Contribute to developing a Centre of Excellence (CoE) mindset around workflow automation and digital tools.

   

7. Documentation

• Maintain up-to-date documentation of workflow configurations, process maps, RPA bot designs, and user manuals.
• Ensure documentation quality meets audit and compliance standards.
• Prepare process documentation, SOPs, and workflow governance materials.
  
  Technical Skills