Branch Manager

This role is for one of the Weekday's clients

Min Experience: 7+ years

Location: Mumbai

JobType: full-time

We are seeking an experienced and results-driven Branch Manager to lead branch operations, drive revenue growth, and manage a high-performing sales team. This role requires a strong leader with proven expertise in B2C sales, team management, operational excellence, and revenue generation.

The ideal candidate will be responsible for achieving branch-level business targets, leading large sales teams, ensuring operational efficiency, and driving customer acquisition and retention strategies. This position demands a hands-on leader who can balance strategic planning with execution while fostering a culture of accountability and performance.

Key Responsibilities

Revenue & Sales Management

• Drive branch revenue growth by consistently achieving and exceeding sales targets.
• Develop and execute sales strategies aligned with business objectives.
• Monitor sales performance, analyze trends, and implement corrective actions to maximize results.
• Identify new business opportunities and growth initiatives within the assigned market.

Team Leadership & Development

• Lead, mentor, and manage a large sales team comprising Assistant Managers, Managers, Team Leaders, and other sales professionals.
• Set clear performance expectations and ensure alignment with branch goals.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Foster a high-performance culture focused on productivity, accountability, and continuous improvement.

Branch Operations Management

• Oversee day-to-day branch operations to ensure smooth and efficient functioning.
• Ensure effective resource allocation, process adherence, and operational excellence.
• Monitor branch productivity and implement improvements to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to support business objectives.

Performance Management

• Establish and track key performance indicators (KPIs) for teams and individuals.
• Analyze performance data and identify opportunities for improvement.
• Develop training and coaching initiatives to address skill gaps and enhance team capabilities.
• Drive employee engagement and motivation through effective leadership practices.

Customer Relationship Management & Market Expansion

• Build and maintain strong relationships with customers and key stakeholders.
• Ensure high levels of customer satisfaction through effective service delivery.
• Identify opportunities to expand business presence in existing and new markets.
• Address customer concerns and escalations in a timely and professional manner.

Reporting & Business Analysis

• Prepare and present regular reports on sales performance, revenue generation, and branch operations.
• Analyze business metrics to identify trends, risks, and growth opportunities.
• Provide actionable insights and recommendations to senior leadership.
• Ensure accurate forecasting and pipeline management.

Required Skills & Competencies

Must-Have Skills

• EdTech Sales
• B2C Sales
• Revenue Generation
• Team Leadership
• Branch Operations Management
• Customer Relationship Management

Good-to-Have Skills

• Team Handling & Coaching
• Sales Strategy Development
• Performance Management
• Market Expansion
• Business Analysis & Reporting

Preferred Background

• Proven experience in Degree Sales, Higher Education Sales, or K-12 B2C Sales environments.
• Strong track record of achieving sales and revenue targets.
• Experience managing large sales teams (50+ team members).
• Ability to handle both strategic and operational responsibilities.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical mindset with a data-driven approach to decision-making.
• Demonstrated ability to perform effectively in high-pressure, target-driven environments.

Experience

• 8–15 years of experience in B2C sales, with significant experience in team and branch management.
• Prior experience in the EdTech, Education, Degree Programs, or K-12 sales sector is highly preferred.

Ideal Candidate

• A strong people leader who can inspire and drive large teams toward ambitious goals.
• Results-oriented with a proven ability to scale revenue and improve branch performance.
• Operationally disciplined with strong business acumen.
• Passionate about customer success, team development, and business growth.