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Branch Support Executive - Durgapur

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Job Description - Branch Support Executive - Durgapur

Description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

  • The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
  • The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

  • Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
  • Manage emails received on the central email ID, including directing, assigning, and responding to queries
  • Assign iCABS tickets and coordinate with relevant employees for timely status updates
  • Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
  • Raise CR (Change Request) tickets for price decreases
  • Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
  • Raise termination requests through the portal as needed
  • Maintain SHE-related documentation, including fumigation certifications and register updates
  • Oversee license renewals, ensure compliance, and coordinate for audit readiness
  • Prepare incentive calculations for timely submission
  • Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
  • Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
  • Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
  • Raise credit note requests in the system as applicable
  • Oversee petty cash portal operations and liaise with local banks for related activities
  • Maintain conveyance records for technicians
  • Upload service dockets for key accounts
  • Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

  • Timely and error-free handling of operational tasks
  • Accurate documentation and compliance tracking
  • Effective coordination across teams and platforms 
  • On-time submission of reports and invoices
  • Proactive support in audits, SHE, and regulatory requirements


Requirements

Educational Qualification / Other Requirement:

  • Any Graduation degree or Bsc. Bio
  • 0-1 years of experience required in Back Office Administration 
  • Proficient in MS-Office/G-Suite 

Competencies (Skills essential to the role):

  • Effective communication skills (Written and Verbal)
  • Accuracy in documentation and data entry
  • Multi-Tasking
  • Time Management


Benefits

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Service
  • Relationships
  • Teamwork
  • Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Original job Branch Support Executive - Durgapur posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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