Business Analyst

Responsibilities:

• Manage customer relationships from expectations to results. Build strong customer relationships that lead to high retention and add-on business.
• Define and document customer business functions and processes.
• Act as a liaison between clients and technical team to identify, define and document business needs and objectives, current operational procedures, and problems.
• Analyse the feasibility and develop requirements for new systems and enhancements to existing systems, ensure the system design fits the needs of the users.

Skills and Experience:

• Must have 3 - 10 years of experience.
• Operate as a single point of customer contact to provide status, resolve key questions/ issues, and to ensure that projects are on track. Manage customer expectations.
• Ability to drive the creation and modification of key documents across Zessta and the customer organization. Documents include contracts, project plans, invoices, etc.
• Leverage knowledge of customer products and business to increase communication effectiveness and to propose future projects.
• Moderately technical with the ability to communicate effectively with engineers and to understand customer and product issues and drive the team towards resolution.
• Strong relationship builder with excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Proven problem-solving capabilities with the ability to think outside of the box strongly desired.
• Working knowledge of Agile Scrum methodology.
• Candidates with prior work experience as Developers/Test Engineers are preferred.

Education and Experience:

• Candidates with Bachelor's degree in computer science and Masters in Business are preferred.
• Experience 3-10 years