Business Analyst (IC)

Basic Functions

• 5-8 years of experience in delivering analytic results in client-focused roles


• Strong executive-level clients facing skills and the ability to communicate complex analytical concepts with confidence to a non-technical executive audience


• The role will involve meeting with senior client executives at Director, VP, CXO levels (for Data Management, BI, Advanced Analytics, Analytics-led Digital) with prospects/clients, understanding their pain-points, designing high-impact ‘demonstrable’ solutions, and most importantly, following up hot leads to a winning closure


• Build senior and strategic relationships through delivery excellence (where applicable)


• Tightly collaborate with EXL Health Products (Clinical, Pharmacy, Payments and Life Science) and Solutions teams to develop embedded analytics solutions


• Learn from the market and inform solution/service and product design


• Leverage hands-on understanding of multiple analytical skill sets and projects to drive support service delivery in successful execution in emerging areas e.g., cloud, NLP (select projects only) 


• Consolidate learning from multiple projects to help develop new services and solution offerings in partnership with solution architects and product managers


• Research emerging technology trends, reflect on market direction and create a direction for operations/service delivery to stay a step ahead of future demand trends


• Working seamlessly with other teams including Operations, Sales, Account Teams, and Technology

Essential Functions

• Multi-disciplinary technologist who enjoys designing, executing and selling Healthcare solutions, and being on the front-line of client communications and selling strategies


• Deep understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]


• Knowledgeable and cognizant of how data management and science is used to solve organizational problems in the healthcare context


• Hands-on experience in two (or more) areas of the data and analytics technical domains - Enterprise cloud data warehousing, integration, preparation, and visualization along with artificial intelligence, machine learning, data science, data modeling, data management, and data governance


• Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions


• Experience ramping up analytics programs with new clients, including integrating with work of other teams to ensure analytics approach is aligned with operations


• Ability to engage in consultative selling

• Review with the Overall Product Manager & AVP for improvements in the product development lifecycle


• Assessment meeting with VP & above for additional product development features. 


• Train & Mentor juniors in the team on a need basis.


• Communicate with onshore stakeholders & Executive Team Members.


• Help the Product Management Group set the product roadmap & help in identifying future sellable    product features. 


• Client Interactions to better understands expectations & streamline solutions. If required should be a bridge between the client and the technology teams.

Required Skills - SME in U.S Health Care Analytics, Deep Knowledge on Eligibility, Medical and Pharmacy claims data, experience in working on HL7, FHIR, EMR, HER, Population Health Reporting. Need to know hands-on in using JIRA tool, and preparing Requirement documentation

Good to have Knowledge on:

• Enterprise business intelligence platform (Tableau, PowerBI)


• Experience working on tools deployed in Azure Cloud


• SQL


• Understanding of Healthcare business vertical and the business terms within


• Good analytical skills.


• Strong communication skills - oral and verbal


• Ability to work with various stakeholders across various geography 


• Excellent Team player, with the ability to build & sustain teams


• Should be able to function as an Individual Contributor as well if required.


• Mentor people and create a high performing organization (foster relationships, resolve conflicts and so on while delivering performance feedback


• Should be experienced enough to figure out the right technology for each type of deployment activity