Business Associate, Client Servicing - Ulatus

Job title: Business Associate
Department: Client Servicing, Ulatus
Location: Goregaon West, Mumbai
Shift timings: 24*7 (6 am – 3 pm) (3 pm – 12 am) (10 pm – 7 am) (9 hours shift) (5 days working)
(Week Offs and Shift timings will be rotational as per business requirement) 

The academic publishing industry is readily expanding and offers several opportunities to work with the intelligentsia of the world. 

Be part of a dedicated client servicing team, attain unprecedented exposure while working with international clients, and get unlimited growth opportunities in the arena of academic publishing. Work with the best in the business!

We offer you a platform to be part of a dedicated client servicing team, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany.

Age, total work experience, relevant academic qualifications mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent over tenure, hard work over experience, and creative innovation over tried-and-tested strategies!

Key Responsibilities:

• Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab
• Work in collaboration with the Project Management Team for efficient project management
• Work in collaboration with the Marketing team for implementation of strategies
• Efficiently handle customer service operations for international clients spread across 89 countries
• Shoulder responsibility for effective email communication with international clients and the home team
• Communicate and coordinate with a team of project managers, academic editors, translators, and transcribers
• Handle client inquires via Emails, calls, and chats to provide an appropriate solution, thereby increasing business

Unique Benefits: 

• Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
• Opportunity to work in a niche and fast progressing industry
• Exposure to international markets spread across all major continents
• Opportunity to contribute to important organizational strategic decisions
• Opportunity to participate in various internal leadership development programs