Business Systems Analyst

• Manage Salesforce user administration, including roles, profiles, permissions, and security configurations to ensure proper system access and compliance.


• Support Salesforce CPQ and OLM processes, including pricing, catalog management, renewals, orders, cancellations, and billing triggers.


• Maintain and optimize Salesforce configurations such as workflows, validation rules, page layouts, and approval processes.


• Act as the escalation point for advanced Salesforce issues, diagnosing and resolving complex system and integration problems.


• Ensure smooth case management operations, meeting SLA requirements and maintaining service quality standards.


• Support data synchronization between Salesforce and ERP/billing systems to ensure accuracy and consistency.


• Collaborate with cross-functional teams including Sales Ops, Finance, IT, and Product to improve system processes and workflows.


• Participate in UAT, deployment activities, and provide end-user training and documentation support.


• Recommend and implement process improvements and automation opportunities to enhance system efficiency.

Requirements:

• 3+ years of experience as a Salesforce Administrator, preferably within Sales Cloud environments.


• Salesforce Administrator certification (ADM-201) is required.


• Strong hands-on experience with Salesforce CPQ configuration and administration.


• Solid understanding of Salesforce data model, security framework, sharing rules, and access controls.


• Experience troubleshooting complex issues in integrated enterprise systems.


• Familiarity with Salesforce Revenue Cloud, billing systems, or ERP integrations is highly desirable.


• Knowledge of automation tools such as Flow, Apex, and SOQL is a plus.


• Strong analytical and problem-solving skills with attention to detail.


• Excellent communication skills for collaborating with both technical and non-technical stakeholders.


• Ability to work independently in a fast-paced, remote-first operational environment.

Benefits:

• Competitive compensation package with performance-based incentives.


• Fully remote work opportunity within India with flexible arrangements.


• Exposure to large-scale global Salesforce environments and enterprise systems.


• Opportunity to work closely with cross-functional global teams.


• Professional development and certification support opportunities.


• Strong focus on learning, system optimization, and career growth.


• Comprehensive employee benefits including healthcare and wellness programs.


• Paid time off, parental leave, and additional global benefits depending on location.