Cash Application Specialist

Job Summary: This role is to provide a high standard of allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.

Key Accountabilities:

• To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales. 


• Reconciliation of various AR ledgers and identifying and targeting issues through stakeholder management, to ensure effective collection and resolution, proposing waiver /write off within authority. 


• Excellent customer service for all stakeholders, ensuring lost calls (from internal and external sources) is kept to a minimum. No customer contact is required here. Provide timely and accurate management information (“MI”) covering accountabilities and objectives. 


• Excellent service for Client customers by ensuring all payments are banked in a timely manner. 


• Reconcile bank postings to sales ledger entries accurately to outstanding invoices, identifying and resolving any issues. 


• Identifying and delivering cost reductions and / or process efficiencies as a result of continuous improvement initiatives across all processes. 


• Identify, own and manage the risks appropriate to the role, in line with Client Policies

Skillset: 

• Graduate with 0-2 years of experience in a voice process 


• Excellent communication (spoken and written) skills in English


• Ability to follow instructions 


• Basic Knowledge of MS Office including Excel skills Ability to work with multiple applications 


• Ability to take rule-based decisions