Center Manager

Job Description

Job Title

Centre Manager/ Sr. Centre Manager

Band

4/4A

Department

Strategic Alliances

Reporting to

RM/Sr RM

Reporting to

Center Manager

Band

5/5A/5B

Key Responsibility Areas:

1. 
   
   
   
   1. Recruit, train and Supervise executives to achieve the agreed business targets of Protection and Annuity in the defined cluster and building a progressive partnership with the bank.
   
   
   2. Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction.
   
   
   3. Participate in the hiring process, Counsel and Mentor performance, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship.
   
   
   4. Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of own team as well partner teams on Annuity and Protection.
   
   
   5. To ensure that the system requirements are met in order that the relationship is productive and mutually beneficial and compliant with all regulatory requirements.
   
   
   6. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.
   
   
   
   

Measure of Success:

• New Business


• Case size and Paid business


• Initiatives Deployed-Plan VS actual customer satisfaction scores.

• Hiring vs. objectives employee Satisfaction Scores

• Channel Partner feedback


• Observations in Audit Scores Incremental business results (Leads /policies etc.), Spend - Budget vs. actual


• Market Share

Desired qualification and experience

• Master of Business Administration or equivalent


• 5-7 years of experience in Sales, prior experience in Insurance essential with min 2 years of team handling experience.


• Must have exposure to Open Architecture

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply