Center manager

Role Overview

The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.

Key Responsibilities

• Oversee daily center operations and ensure smooth service delivery.
  

• Lead, train, schedule, and evaluate center employees.
  

• Set team goals and monitor individual and center performance.
  

• Drive admissions, sales, memberships, or revenue in line with assigned targets.
  

• Handle customer inquiries, complaints, and escalations professionally.
  

• Build strong relationships with customers, parents, students, or other stakeholders.
  

• Monitor attendance, inventory, cash collections, expenses, and center records.
  

• Prepare and submit regular operational, financial, and performance reports.
  

• Ensure the center is clean, safe, well-maintained, and properly equipped.
  

• Implement company policies, standard operating procedures, and quality standards.
  

• Coordinate local marketing, outreach, and customer-retention activities.
  

• Recruit and onboard employees in coordination with the HR team.
  

• Identify operational issues and implement timely corrective measures.
  

• Ensure compliance with applicable health, safety, legal, and regulatory requirements.
  

Qualifications and Experience

• Bachelor’s degree in Business Administration, Management, Education, Hospitality, or a related field.
  

• [3–5] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
  

• At least [1–2] years of experience managing a team.
  

• Experience in sales, customer service, budgeting, and performance management is preferred.
  

• Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.
  

Key Skills

• Leadership and team management
  

• Customer-service orientation
  

• Sales and business-development ability
  

• Operational and financial management
  

• Problem-solving and decision-making
  

• Strong communication and interpersonal skills
  

• Planning, organization, and time management
  

• Conflict resolution and stakeholder management
  

• Data analysis and reporting
  

Key Performance Indicators

• Achievement of revenue, sales, or enrollment targets
  

• Customer satisfaction and retention
  

• Team productivity and employee retention
  

• Operational and regulatory compliance
  

• Cost and budget management
  

• Timeliness and accuracy of reporting
  

• Center cleanliness, safety, and service quality
  

Working Requirements

• Willingness to work flexible hours, including evenings or weekends when required.
  

• Ability to remain present at the center during key operating hours.
  

• Willingness to travel locally for meetings, outreach, or business-development activities.
  

What We Offer

• Competitive salary and performance-based incentives
  

• Professional development and career-growth opportunities
  

• Supportive and collaborative work environment
  

• Additional benefits as per company policy