Chat Process Executive

Chat Process Executive – (Non-Voice)

Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time | Permanent
Salary: ₹26,000 – ₹38,000 CTC per month
Shift: Rotational shifts, including day, night, and weekends

Relocation to Ahmedabad is mandatory for candidates applying from outside the city.

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Chat Process Executive – (Non-Voice). The role involves assisting customers through digital communication channels and ensuring a smooth, professional, and positive customer experience.

This is an excellent opportunity for freshers and experienced candidates looking to build or advance their careers in customer service and customer experience.

Key Responsibilities

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  Respond to customer queries through chat and other non-voice communication channels.

  
  


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  Provide accurate information and effective solutions to customer concerns.

  
  


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  Handle customer complaints and queries with patience, professionalism, and empathy.

  
  


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  Maintain records of customer interactions and ensure timely follow-ups.

  
  


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  Follow company guidelines, quality standards, and established customer service procedures.

  
  


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  Meet daily performance, productivity, and customer satisfaction targets.

  
  

Candidate Requirements

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  Minimum qualification: Higher Secondary (10+2) or Diploma; a bachelor's degree is preferred.

  
  


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  Excellent written and verbal English communication skills are mandatory.

  
  


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  Strong typing, comprehension, and written communication skills.

  
  


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  Basic computer knowledge and the ability to navigate multiple applications.

  
  


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  Freshers are welcome to apply.

  
  


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  Previous experience in customer service, customer support, or other customer-facing roles will be an added advantage.

  
  


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  Willingness to work rotational shifts, including night shifts and weekends.

  
  


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  Candidates must be willing to relocate to Ahmedabad if residing outside the city.

  
  

Employee Benefits

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  Competitive Salary: ₹26,000 – ₹38,000 CTC per month, depending on skills and interview performance.

  
  


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  Relocation Support: Travel reimbursement with the first month's salary, as per company policy, for eligible relocating candidates.

  
  


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  Temporary Accommodation: Complimentary accommodation for the initial five days for eligible relocating candidates.

  
  


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  Statutory Benefits: Provident Fund (PF) and insurance coverage, as applicable under company policy and eligibility.

  
  


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  Shift Allowance: Applicable shift allowances as per company policy.

  
  


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  Career Growth: Opportunities for professional development and career advancement within the organization.

  
  

Job Type

Full-Time | Permanent | Freshers Welcome

Interested candidates who meet the eligibility criteria are encouraged to apply.