Client Advisor

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: - ( - )

Experience: 6+ yrs

Location: Delhi, India, Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for a highly networked and commercially driven Luxury Client Acquisition & Brand Partnerships Manager to strengthen client acquisition, build strategic partnerships, and drive business growth within the luxury retail segment. The role focuses on developing influential networks, representing the brand at exclusive events, engaging high-net-worth and ultra-high-net-worth individuals (HNIs and UHNIs), and expanding the customer base across key markets.

The ideal candidate will bring strong relationship-building skills, a deep understanding of luxury clientele, and the ability to translate premium brand experiences into measurable customer acquisition and revenue growth.

Key Responsibilities

• Develop, manage, and scale networks of personal shoppers, guest listers, wedding planners, and other relevant luxury customer referral partners.
• Establish clear engagement plans, payout structures, and performance expectations to grow partner networks within approved budgets.
• Build relationships with HNIs and UHNIs to generate new customer opportunities and strengthen long-term brand engagement.
• Represent the brand at exclusive customer events, private showcases, trunk shows, and other premium experiences.
• Plan and execute quarterly external events in collaboration with Marketing and Brand Experience teams to attract and engage new clients.
• Work closely with Boutique Heads to develop local partnerships and alliances aligned with agreed business objectives and ROI targets.
• Drive digital customer acquisition initiatives in boutiques in line with the Annual Operating Plan (AOP).
• Implement cross-channel acquisition strategies to expand customer reach and encourage engagement across relevant touchpoints.
• Develop and execute programmes to convert non-purchasing prospects into first-time buyers.
• Strengthen referral-led acquisition initiatives to generate new buyers through existing customers and influential networks.
• Identify opportunities to improve catchment-level customer engagement, brand visibility, and conversion.
• Track partner performance, event outcomes, acquisition metrics, and marketing expenditure to evaluate effectiveness and optimise investment.
• Collaborate with internal teams to ensure consistent brand representation and a premium customer experience.
• Monitor local market trends, competitor activities, and evolving preferences among affluent customers to identify growth opportunities.

What Makes You a Great Fit

• 6+ years of experience in luxury retail, client acquisition, brand partnerships, premium hospitality, luxury lifestyle, or a related field.
• A strong, established network of personal shoppers, wedding planners, event organisers, and affluent customers.
• Experience engaging HNIs and UHNIs and building trusted relationships with high-value clientele.
• Proven ability to drive customer acquisition through partnerships, events, referrals, and experiential marketing.
• Strong understanding of luxury brand positioning, premium customer expectations, and relationship-led selling.
• Experience managing external partners, budgets, payouts, and ROI-driven initiatives.
• Excellent networking, communication, negotiation, and stakeholder-management skills.
• Strong commercial acumen and the ability to translate relationship-building activities into measurable business results.
• Ability to collaborate effectively with boutique teams, marketing, and brand experience functions.
• A polished, professional presence with strong interpersonal skills and the ability to represent a luxury brand confidently.
• A proactive, entrepreneurial mindset with strong ownership, organisation, and execution capabilities.