Review and assess assessment reports to understand client needs accurately.
• Communicate effectively with parents to confirm admissions and address any inquiries they
may have.
• Facilitate the search for suitable trainers and allocate them to clients based on their
requirements.
• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise
client satisfaction.
• Calculate and collect admission fees and tuition fees accurately and on time.
• Address concerns raised by trainers and parents, resolving them promptly and efficiently.
• Ensure accurate calculation and timely payment of trainer fees to maintain trainer
satisfaction.
• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance
evaluation.
• Track and update attendance records to monitor client engagement effectively.
• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain
service quality.
• Evaluate trainers and analyse their training needs to enhance service delivery.
• Manage student and trainer data efficiently and confidentially.
• Implement strategies to retain existing students by providing exceptional service, addressing
their needs promptly, and identifying opportunities to upsell additional services based on
assessment reports.
Requirements
Monthly Active Users and Monthly Paying Users to gauge client engagement and revenue
generation.
• Fee Default Rate and Customer Lifetime Value to assess client payment behaviour and
longterm value.
• Course Completion Rate and Session Achievement Rate to evaluate the success of client
interactions and engagements.
• Customer Acquisition Cost and Sales Conversion Rate to measure the effectiveness of client
acquisition efforts.
• Task Execution Rate and Task Execution Time to monitor the efficiency and timeliness of
departmental tasks.
• Task Complexity Index and Task Complexity Accuracy to evaluate the complexity and
accuracy of client-related tasks.
• Task Feedback Score to measure client satisfaction with service delivery and problem
resolution.
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