Corp Managed Svcs RCMS - Senior Manager - AR Follow Up (Hospital Billing)/EPIC- Operate

Job Title: Senior Manager – Revenue Cycle Managed Services 

Department: Revenue Cycle Operations 
Reports To: Director – Revenue Cycle or Operations 
Job Type: Full-Time 

Job Summary: 

The Senior Manager – Revenue Cycle Managed Services is responsible for overseeing end-to-end revenue cycle operations for healthcare provider clients. This role ensures efficient management of revenue cycle services including patient access, billing, coding, charge capture, accounts receivable (A/R), and collections. The Senior Manager leads service delivery teams, ensures client satisfaction, drives process improvement, and supports financial performance goals. 

Key Responsibilities: 

Client Management: 

• Serve as the primary point of contact for assigned clients. 

• Build and maintain strong client relationships by understanding their business needs and delivering high-quality services. 

• Conduct regular client review meetings to present KPIs, performance reports, and strategic recommendations. 

Operational Leadership: 

• Oversee daily operations of revenue cycle services, ensuring SLA compliance and quality standards. 

• Lead and manage cross-functional teams (onshore/offshore) to achieve operational excellence. 

• Identify process gaps and lead continuous improvement initiatives to enhance productivity and reduce denials, days in A/R, and cost to collect. 

Strategic Planning: 

• Develop and execute strategic plans to improve revenue cycle performance and client satisfaction. 

• Partner with technology and analytics teams to implement automation, reporting tools, and system enhancements. 

Performance Management: 

• Monitor key revenue cycle metrics (e.g., cash collections, denial rates, aging, DNFB, bad debt). 

• Develop dashboards and reporting tools for internal and external stakeholders. 

• Analyze trends and drive data-driven decision-making. 

Compliance & Quality Assurance: 

• Ensure compliance with healthcare regulations (HIPAA, CMS, payer requirements). 

• Implement QA processes to monitor accuracy and compliance in billing and collections activities.