Customer Care executive

Job
Description:

We
are seeking a dedicated and customer-focused individual to join our domestic
call center team as a Customer Care Representative. The ideal candidate will be
responsible for handling inbound and outbound calls, resolving customer
queries, and ensuring a high level of customer satisfaction.

Key
Responsibilities:

• Handle customer
  inquiries via phone in a professional and courteous manner.
  
• Provide
  accurate information about products, services, and policies.
  
• Resolve
  customer complaints and issues efficiently and with empathy
  
• Maintain
  records of customer interactions and transactions.
  
• Follow
  communication scripts and standard operating procedures.
  
• Escalate
  unresolved issues to the appropriate department.
  
• Meet daily and
  monthly call targets and quality benchmarks.
  

Requirements

Requirements:

Experience of
0-2 year in a domestic call center

Qualifications:

• Minimum
  graduate
  
• Proficiency in
  Hindi and/or regional languages; basic English communication skills.
  
• Prior
  experience in a call center or customer service role is an advantage.
  
• Good listening
  skills and patience.
  
• Ability to work
  in a fast-paced environment.
  
• Basic computer
  knowledge (MS Office, CRM tools)
  

Benefits