Customer Growth Associate

Company : Interval Personalised Learning Platform

Job Type : Full Time

Job Description - Customer Growth Associate

The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads,

driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders.

This role demands excellent communication skills, a proactive mindset, and a passion for sales

and customer engagement.

Key Responsibilities:

â WhatsApp Chatbot Sales: Convert product inquiries from our WhatsApp chatbot into

confirmed sales through proactive messaging and calls. Recommend suitable products

and upsell wherever relevant.

â Repeat Purchase Rate: Build customer retention by pitching relevant new products to

past buyers. Identify purchase patterns and re -engage accordingly.

â Feedback Calling: Call customers post -delivery to gather feedback on their experience,

collect data such as the child's name, date of birth, and purchase intent, and encourage

product reviews.

â Daily Work Reporting: Maintain daily activity logs including leads converted,

follow -up status, sales generated, and key customer feedback.

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