Customer Operations Executive

Job Description

Job Overview

We are looking for a proactive and detail-oriented Customer Operations Executive to support our customer operations team. The ideal candidate should have 1–2 years of experience in the IT industry, excellent communication skills, and a strong customer-first approach. This role involves managing operational activities such as invoicing, payment follow-ups, coordination with clients and internal teams, and maintaining accurate records to ensure smooth business operations.

Key Responsibilities

• Generate and share invoices with customers.
  




• Follow up with clients for payment confirmations and outstanding dues.
  




• Coordinate with internal teams to ensure seamless customer operations.
  




• Maintain customer records and update ERP/CRM systems (Zoho preferred).
  




• Track payments and prepare operational reports.
  




• Handle customer operational queries and ensure timely resolution.
  




• Assist in documentation and process coordination.
  

Interested candidates can send their updated resume to [email protected] with the subject line: "Application for Customer Operations Executive."

Requirements

• B.Com, BBA, or MBA graduate.
  




• 1–2 years of experience in the IT industry in customer operations, finance support, billing, or a similar role.
  




• Excellent verbal and written communication skills.
  




• Strong coordination and organizational skills.
  




• Good knowledge of MS Excel and ERP/CRM tools (Zoho experience is an added advantage).
  




• Ability to manage multiple tasks while maintaining accuracy.