Job Description - Customer Quality Engineer

Role: Customer Quality Engineer

Location: Singasandra - Warehouse

Exp: 3+ years

Preferred Background

Experience in the Water Purifier / Consumer Appliance industry will be an advantage

Soft Skills

Responsibilities :

1. Focus on IN process and Inward quality Inspection

2. Product & Process Quality Assurance

3. Line problem analysis using QC Tools

4. Rework & Rejection PPM Monitoring

5. Non-conformance recording and taking actions

6. Root Cause analysis for In-house and Supplier rejected parts – RCA

7. Customer concerns handling and follow up for Action plan

8. Implementation of QA Standards in shop floor

9. NPD support activities – Design and Tooling developments for DIY Project

10. Hands on knowledge on QA documentations- FMEA, Control plan, PFD

11. Knowledge on Injection molding process with shop floor documentation

12. Well versed with English / Local / Regional language

13. Water Purifier background candidates would be added advantage

14. Knowledge on Injection Molding

15. Understand on the power Bi Dashboard process and download the data

16. Verification of daily escalated cases on product related cases

17. Interaction with internal teams on escalations and resolutions

18. Summarizing the daily report sheets and updating to teams

19. Conduct internal meeting with stake holders to resolve the addressed issues

20. Field visits and resolutions on need basis

21. Capture the problems highlighted through special escalations - Social Media, Slack, WhatsApp and address the issues

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Customer Quality Engineer

Job Description - Customer Quality Engineer