Customer Service Coordinator

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

• Responding promptly to helpdesk tickets via phone, email, or web-based channels

• Troubleshooting and resolving customer issues using established procedures and resources

• Documenting all customer interactions and resolutions in a ticketing system

• Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes

• Assisting with onboarding and support for new/existing users

• Collaborating closely with team members to ensure timely and accurate issue resolutions

• Maintaining a high standard of customer service and professionalism in all interactions

Career Level - IC0