Customer Service Executive (Voice Process)

Summary

Responsibilities

• Manage inbound and outbound calls to address customer inquiries and resolve issues promptly.
  
• Provide comprehensive support regarding account details, service updates, and product information.
  
• Demonstrate strong problem-solving abilities to de-escalate situations and find satisfactory solutions for clients.
  
• Utilize basic computer applications to access customer data, log interactions, and update records accurately.
  
• Maintain high standards of customer satisfaction by delivering courteous and efficient service.
  
• Adapt to a rotational shift schedule to ensure coverage for international time zones.
  
• Communicate fluently in English to interact effectively with a diverse global customer base.
  

• Possess a minimum of one year of professional experience in a customer-facing role.
  
• Demonstrate proficiency in customer handling techniques and query resolution strategies.
  
• Exhibit strong problem-solving skills with the ability to think critically under pressure.
  
• Have working knowledge of basic computer operations and software applications.
  
• Show a proven track record of achieving customer satisfaction goals.
  
• Be comfortable and skilled in both inbound and outbound voice processes.
  
• Display full flexibility to work across various rotational shifts.
  
• Possess excellent English communication skills suitable for an international voice process.