Customer Service Officer

Function

Customer Service

Main Goal

Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description

Collaborate with customers, Sales team, Sales Planner, Finance, S&OP, Supply Chain

Provide necessary information to sales team as and when required.

 Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you

• Preferably JDE knowledge


• Having good knowledge of MS Office (Excel)


• Data Entry


• Timely responses


• Good relationship with the stakeholder functions


• Good presentation and communication skills

Skills

Your benefits and working environment

• Career Growth


• Diversity and Inclusion


• Gender Equality


• Employee Wellness


• Training and Development


• Safer Workplace


• Rewards and Recognition

Recruitment process

HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive 

• Profile Screening


• Phone screening


• Interviews - 3 rounds


• Offer Discussion


• Offer Letter Issue


• Background Verification


• Pre Employment Medical Checkup


• Onboarding