Customer Service Representative

ABOUT MATHWORKS

The Company is a $800M company that employs over 3000 employees worldwide. It is a leading developer of mathematical computing software, Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development. It has over 90 products well known in the market and these are primarily used in various industries like automotive, aerospace and defense, biotech, semiconductor, etc.

ABOUT KGTiger: 

A professional services consulting firm hired to directly source prospective candidates. The company’s strategy of maintaining long-term relationships has created a success paradigm that nets great benefits for candidates and clients. Your confidentiality is totally respected. Resumes and other employment-related information are not shared with the client until we have secured your permission. Likewise, we may be asked to maintain client confidentiality.

The incumbent will be required to understand and perform all aspects of installation and licensing support, related to the normal day to day requests of the company’s customers via phones, email, and web

• Bachelor’s Degree in IT or Computer Science
• IT/IS experience
• Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
• Prior experience working with a CRM system (Salesforce.com)