Customer Service - Shopstacc

Customer Support: Respond to customer inquiries via phone, email, live chat, and social media platforms, ensuring prompt and professional service.

Product Inquiries: Assist customers with product-related questions, provide detailed information about specifications, availability, and pricing.

Order Management: Assist with order tracking, returns, exchanges, cancellations, and issue resolution related to deliveries.

Issue Resolution: Handle customer complaints and issues with a positive attitude, working to resolve concerns in a timely manner.

Customer Satisfaction: Ensure all customers interactions are handled with care, accuracy, and professionalism, aiming for customer satisfaction and loyalty.

Order Processing Support: Assist with order processing, including confirming payment, handling product shipping and logistics concerns, and ensuring accurate order fulfillment.

Product Feedback: Gather customer feedback and provide insights to the management team to improve the overall customer experience and product offerings.

Requirements

•             ·         Minimum 1 year of experience in a call centre environment

•             ·         Good communication skills with fluency in English

•             ·         Experience servicing a Domestic customer base

•             ·         Airline, Travel and Resorts experience required

•             ·         Should be able to read fare Rules & Penalty.

•             ·         Able to learn new process quickly and adaptable to change

•             ·         Comfortable making outbound and taking inbound calls