eClerx – Customer Service / Upselling

• Execute targeted upselling strategies to promote additional products and services to existing clients.
  
• Manage and nurture long-term customer relationships to ensure high levels of satisfaction and retention.
  
• Analyze customer inquiries and challenges to provide efficient, accurate, and timely solutions.
  
• Deliver clear and professional communication in English during all voice-based interactions.
  
• Handle inbound and outbound voice processes, managing call volumes effectively while maintaining quality standards.
  
• Resolve customer complaints and queries with a focus on first-contact resolution and service excellence.
  

• Demonstrated ability to identify sales opportunities and successfully close upsell transactions.
  
• Proven experience in managing customer relationships and delivering superior service outcomes.
  
• Strong analytical and problem-solving capabilities to address complex client issues.
  
• Excellent command of the English language with proficient verbal communication skills.
  
• Competence in handling customer service workflows and resolving operational queries.
  
• Experience in managing voice process operations within a call center environment.