Customer Support Associate

About us: RRD GO Creative™, with more than three
decades of expertise in business communications, marketing solutions, and
digital productivity solutions, we successfully help reimagine customer
experiences for companies. Our three pillars of Global Brand Solutions, Smart
Work Solutions, and Technology & Innovation Services transform the way
businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across
various industries to co-create a future-ready business landscape. We adopt a
consultative approach to digitizing every aspect of the Customer Journey so you
can effectively translate a strategic vision of expansion and efficiency into a
superior Customer Experience. We help you effectively address customer needs so
you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE is currently
seeking Customer Support Associate for the Creative Communications division in Chennai.

In this role you will be responsible for:

·         Providing high quality, real-time
assistance to clients to support their projects.

·         Communicating with the client to
understand requirements, setting expectations, and making sure that the
expectations are met.

·         Communicating
the client requirement to the production team.

·         Overseeing the
production process and the delivering the output as committed.

·         Adhering to the
internal metrics.

Requirements for this role include:

·         Good oral and written communication skills  

·         Excellent presentation and layout skills

·         Customer service orientation

·         Inter-cultural awareness

·         Ability to function in a dynamic and changing environment.