Customer support executive

• Freshers with good communication skills will work.
  


• Candidates having BPO experience and travel domain, Hotel, Lodging, Good Communication Skills can be considered.
  


• Freshers from travel domain with good communication skills
  


• Experienced customer support candidates in travel domain would be preferable.
  


• Be enthusiastic & have zeal to perform.
  


• Candidates should be able to join ASAP.
  


• Excellent communication skills required.
  


• Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  


• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
  


• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  


• Listen attentively to customer needs and concerns; demonstrate empathy.
  


• Confirm customer understanding of the solution and provide additional customer education as needed.
  


• Prepare complete and accurate work and update customer file.
  

Requirements

Experience: 0-2 Years

Location: Pune

• Excellent communication skills required.
  


• Candidates should be able to join ASAP.
  


• Freshers from travel and Hotel, Lodging domain with good communication skills
  


• Experienced customer support candidates in travel domain would be preferable.