Customer Support Executive

Job Title: Customer Support Executive



Job Summary:

 We are looking for a proactive and customer-oriented Customer Support Executive who will be responsible for interacting with customers, explaining our company profile and services, assisting them with registration on our website, and managing the complete client onboarding process. The candidate will also be responsible for handling customer queries and maintaining regular follow-ups.



Key Responsibilities:

• Call potential or registered customers and explain the company profile, services, and offerings.


• Guide customers to register on the company website and assist them during the registration process.


• Handle the end-to-end client onboarding process smoothly.


• Take regular follow-ups with clients to ensure successful onboarding and service activation.


• Resolve customer queries via calls, emails, or other communication channels.


• Respond to customer emails and support requests in a timely and professional manner.


• Maintain proper records of customer interactions, onboarding status, and query resolutions.


• Coordinate with internal teams when required to ensure smooth client support and service delivery.

Required Skills:

• Good communication and interpersonal skills.


• Basic knowledge of email communication and customer handling.


• Ability to handle multiple clients and follow-ups.


• Problem-solving attitude and customer-focused approach.


• Sales Background

Qualification:

• Graduate in any field.


• 0–2 years of experience in Customer Support / Client Handling (Freshers with good communication skills can also apply).