Customer Support Executive

Job Title: Customer Support Executive

Job Location: Sivakasi

Job Type: Full -time

Requirements

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.
  

• Provide accurate, valid, and complete information by using the right tools and resources.
  

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  

• Maintain a positive, empathetic, and professional attitude toward customers always.
  

• Identify customer needs and assist them in using specific features or services.
  

• Collaborate with other departments to ensure seamless customer service.
  

• Keep records of customer interactions, process customer accounts, and file documents.
  

• Follow communication procedures, guidelines, and policies.
  

• Escalate unresolved issues to the appropriate internal teams.
  

• Assist in creating reports on customer feedback and service trends.
  

Requirements and Skills:

• Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.
  

• Excellent communication and interpersonal skills.
  

• Ability to multi -task, prioritize, and manage time effectively.
  

• Strong problem -solving skills and attention to detail.
  

• Proficiency in Microsoft Office Suite and customer service software.
  

• Ability to work independently and as part of a team.
  

• [Educational Requirement: B.Sc computer science, BCA or any relevant degree
  

Benefits

Benefits:

• Competitive salary and performance -based incentives.
  

• Comprehensive training and development programs.
  

• Opportunities for career growth and advancement.
  

• Flexible work environment.
  

If you are a proactive individual with a passion for customer service and problem -solving, we invite you to apply and become a valued member of our team.