Customer Support Executive

Experience: Minimum 2 years
Department: Customer Support Executive
About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.
Key Responsibilities:

• Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.


• Provide styling or size recommendations to customers when needed.


• Handle escalations professionally and ensure timely resolutions.


• Coordinate with logistics, operations, and production teams to ensure smooth deliveries.


• Maintain CRM records and track customer satisfaction metrics.


• Share customer insights and feedback with the brand and merchandising teams.


• Assist in improving service processes and customer engagement strategies.
  
  

Requirements:

• At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.


• Excellent verbal and written communication skills in English.


• Strong interpersonal and problem-solving skills.


• A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications:

• Prior experience working with D2C or premium apparel Brands.


• Understanding of e-commerce workflows and return/exchange management.

How to Apply:

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  Send your application to [email protected] with the subject line:
  “Application – Customer Service Executive_”
  Include your updated CV and a short note about yourself.