Customer Support Executive Chat Process

Customer Support Executive – Chat Process (Non Voice)

Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time
Salary: ₹26,000 – ₹38,000 CTC per month (depending on interview performance and experience)

About the Role

We are seeking enthusiastic, customer-focused, and communication-oriented professionals to join our team as Customer Support Executives. This is an excellent opportunity for both freshers and experienced candidates looking to build or advance their careers in customer service.

The role involves assisting customers through written communication channels and ensuring timely, accurate, and professional resolution of their queries. Candidates must be willing to relocate to Ahmedabad and work from the office.

Key Responsibilities

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  Handle customer queries and provide support through chat, email, text, and social media platforms.

  
  


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  Understand customer concerns and provide accurate, timely, and effective resolutions.

  
  


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  Communicate product and service-related information clearly and professionally.

  
  


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  Maintain a high standard of written communication, grammar, and customer service.

  
  


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  Ensure a positive customer experience through professional and empathetic interactions.

  
  


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  Accurately document customer conversations and follow established support procedures.

  
  


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  Meet defined quality, productivity, and customer satisfaction standards.

  
  

Eligibility Criteria

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  Minimum qualification: 12+2 / Diploma or equivalent; graduates are preferred.

  
  


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  Freshers are welcome to apply.

  
  


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  Up to 1 year of experience in customer service, chat support, or a related field is preferred.

  
  


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  Excellent written English with strong grammar, spelling, and communication skills.

  
  


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  Basic computer knowledge and good typing speed.

  
  


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  Strong attention to detail and problem-solving abilities.

  
  


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  Willingness to work in rotational shifts, including weekends and night shifts.

  
  


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  Candidates must be willing to relocate to Ahmedabad.

  
  

What We Offer

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  Competitive salary package of ₹26,000 – ₹38,000 CTC per month.

  
  


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  Structured training and continuous learning opportunities.

  
  


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  Career growth and internal advancement opportunities.

  
  


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  Professional, collaborative, and inclusive work environment.

  
  


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  Opportunity to develop strong customer service and communication skills.

  
  


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  A rewarding career path in the customer experience and support industry.