Customer Support Executive - Karad, Satara (Remote)

About vmedulife Software

vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

We are looking for an experienced Executive to be responsible for engaging with key clients by building and preserving trusting relationships. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

• Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
• Provide client support and handle client communications effectively via. Onsite location Karad (Satara).
• Ensure that client requests are handled timely and accurately.
• Calling the client professionally regularly for feedback on our service.
• Pre-Sales Demo for prospective enquirers 

• 1 to 3 yrs experience candidates (Any Graduate)
• Ready to travel Onsite (Karad)
• Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
• Hindi and English Communication Skills are mandatory.
• Knowledge of customer service principles and practices.
• Maintains composure and patience with customers.
• A strong sense of professionalism and discretion is required.
• Be familiar and should have a working knowledge of excel, word.

Work Location: