Customer Support | International Chat Process ~ BPO (Gurgaon)

Salary :

₹3 monthly

Company : 2coms

Job Type : Full Time

Sihi, India

Job Description - Customer Support | International Chat Process ~ BPO (Gurgaon)

Hiring for International Chat process in the leading MNC @Gurgaon - Aviation domain experience mandatory!!

Looking for Any UG / Graduate having experience in Customer Service - Aviation domain who can :

• Assist customers via the inbound / outbound chats and calls received.
• Meet required criteria for chat and call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.

Requirements

Qualifications:
Regular Graduate with 1 year & above experience
High School pass out or Under graduate with 18months and above experience in International Chat - Must be from Aviation domain (Mandatory)

Knowledge/Experience:
• 1 years & above of experience in an inbound / Outbound Customer service environment (Contact Center / Call Center - Preferred)

MUST BE FROM INTERNATIONAL CUSTOMER SERVICE - AVIATION DOMAIN (MANDATORY)

• Excellent telephone manner / interpersonal skills.
• A customer focused, enthusiastic and flexible approach.
• Ability to work in a targeted environment.
• Good problem solving, questioning, negotiating and influencing skills.
• Ability to adapt, change and work under pressure.
• Ability to work to a high degree of accuracy.
• Consistently high standard of time keeping and attendance.
• Basic keyboard proficiency.
Ability to handle high profile clients and escalation queues.
• Ability to answer General queries.

Benefits

CTC: Salary Up -to for UG/ Graduate upto 4.80 LPA - 5 LPA + incentive+Allowances+CAB

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