Customer Support Specialist

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Job Overview:

Looking for someone who can pick up on new systems quickly, thrive in ambiguity, and enjoy creating relationships with who they serve. A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills. In addition, the ability to work in a high-pressure environment, a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly are also highly beneficial.

They are someone who can start immediately or have 30 days notice period.

Job Responsibilities:

• Become proficient in all Support Team responsibilities
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Create email templates based on most frequently asked questions
• Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
• Update customer information in the customer service database after each interaction
• Answer incoming customer inquiries regarding billing issues, product problems, service questions and general customer concerns
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every Learner/Guide
• Work with the Operations Manager to streamline the company's Learner and Guide experience
• Update job knowledge constantly by studying the company's platform and classes in the pipeline, marketing calendar and other relevant information

Mandatory Requirements:

• Pick up new systems and technology quickly
• Courteous, self-motivated and detail-oriented.
• Deep level of empathy and patience with older adults
• Fluent with Zendesk

Desired Requirements:

• Excellent communication skill
• Quick decision-making skills
• Ability to multitask Qualities
• Excellent time management and organizational skills.
• Ability to work in a team with a positive attitude.

Eligibility Criteria:

• Bachelor's degree in Business Administration or relevant field.
• High school/ diploma candidates with the required experience can also be considered.
• 1 - 3 years of work experience at a startup or a customer service/facing role

What's for the Candidate:

Compensation depending upon the experience and existing CTC

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