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CX Trainer

Job Description - CX Trainer

Description



  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity 







  • Ensure that the assigned targets in accordance with SLA are met   







  • Ensure that the quality of the transactions is in compliance with predefined parameters   







  • Provide the relevant process reports on a daily basis  







  • Ensure adherence to established attendance schedules  







  • Ensure adherence to Company Policies and Procedures 





Responsibilities



  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity 







  • Ensure that the assigned targets in accordance with SLA are met   







  • Ensure that the quality of the transactions is in compliance with predefined parameters   







  • Provide the relevant process reports on a daily basis  







  • Ensure adherence to established attendance schedules  







  • Ensure adherence to Company Policies and Procedures 





Qualifications



  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity 







  • Ensure that the assigned targets in accordance with SLA are met   







  • Ensure that the quality of the transactions is in compliance with predefined parameters   







  • Provide the relevant process reports on a daily basis  







  • Ensure adherence to established attendance schedules  







  • Ensure adherence to Company Policies and Procedures 





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