Deputy manager- Applications and Service support

Main task

Description (responsibilities/roles)

Requirements and Activities

• Contact person for the Sales Centres in the region for After-Sales (technical and products questions) and Pre-Sales (application consultancy and product selection) tasks for Liquid Analysis


• Use of the established tools, processes and IT infrastructure, e.g. SFDC, SAP


• Build-up and manage the technical environment, tools and infrastructure at E+H LA Division Chhatrapati Sambhajinagar.


• Complaint Management in collaboration with the service and quality teams of E+H LA in Germany


• Certified Trainer for Service team of Sales Centers and customers, technical/product Trainer for Sales team


• Customer visits with Sales Centre for application consulting, product tests and troubleshooting


• Contact person for customer visits in-house and FATs


• Build-up and manage a regionalized information environment, e.g. in Sharepoint


• Active participation at exhibitions in the region


• Responsible for deploying and executing active product testing and application testing at customer sites and field locations. 

Requirements

Description

1. Qualification / Education

• Bachelor’s degree in Chemical / electronics / environmental engineering / instrument / automation or related professional Engineering.

2. Working experience

• 10 to 15 years of experience in relevant field of application and service support


• Global exposure (International business trips for training, conference, etc.)

3. Skills

• Experience in process or environmental industry with a customer-oriented service mindset.


• Strong technical skills and interest in Liquid Analysis


• High cross-cultural and communication skills, international working experience


• Self-motivated, independent and reliable working style


• Fluent in English