Deputy Manager | S&P - GCC/Operate� | Mumbai | Supply Chain & Network Operations

Deputy Manager | S&P - GCC/Operate | Mumbai | Supply Chain & Network Operations    

Location: Thane, Mumbai

·      Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Deputy Manager will be responsible for overall ownership and delivery of activities within Procurement and Purchasing function/process, (for e.g., Invoice Processing, Vendor Management, Travel & Expense Management, Accounts Payable, Purchasing, PO Processing (Creation and placement), Change Request, Management Reporting, Analysis, Customer Support / Vendor Support - Voice calling

Key responsibilities for the Manager will include:

• Seamless delivery of Procurement activities/sub-processes/processes


• Reporting to senior internal and client stakeholders (per cadence/as required)


• Ensuring adherence to delivery SLAs / KPIs


• Overall leadership of Procurement team


• Promote process excellence around end-to-end Procurement processes.


•  Drive process standardization and improvements / transformation projects.


• Align on improvement roadmap, performance targets, and roadblocks, with leadership.


• Apply forward thinking, best practices, and fresh insights to improve delivery SLAs / metrics.

• Function as a change champion and drive change management for transformational initiatives


•  Review updates to process documentation (SOPs, process maps, desktop procedures etc.) and drive approval process with internal and client stakeholders.


• Convene governance meetings with relevant stakeholders as per governance cadence. • Review process performance with relevant stakeholders. • Ensure on-time escalation of issues to relevant stakeholders and senior leadership (as required) and mitigation of issues and risks reported by stakeholders.


• Build relationships with internal and client stakeholders. • Overall resource & performance management for team • Actively drive hiring of junior practitioners • Client interfacing skills


• Key skills required


• Prior experience in people leadership, as ‘Tower Lead / Process Owner’ of Procurement function • End-to-end Procurement / Sourcing, Accounting and finance process knowledge • Prior experience in BPO sector • Subject matter expertise of Procurement processes and applications. • Excellent team management and client stakeholder management skills • Effective communication, problem solving and analytical skills • Experience in MS Office and other computer applications • Experience in setting up Shared Services Centre and/or process transition (preferred)


• Experience


• Advanced knowledge /subject matter expertise of Procurement processes and applications


• S2C and Strategic Sourcing process knowledge


• Excellent client and stakeholder management skills


• Effective communication, problem solving and analytical skills


• Experience in MS Office suite, ERPs (SAP, ORACLE), Sourcing tools (COUPA, Ariba, Ivalua etc.)


• B. Com / BBA / BMS or similar three-year graduate course


• M.Com / MBA or similar two year post graduate course