Digital Training Manager

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Job Description

OBJECTIVES/PURPOSE

• The Training lead is a key leadership role responsible for designing, implementing, and enhancing a scalable and innovative learning ecosystem that supports Takeda’s business priorities. Leveraging platforms such as Veeva, SuccessFactors, and EdCast (Bloom), along with modern instructional design and delivery methodologies, this role ensures impactful and compliant training solutions that empower employees across the global organization. A key focus of this role is the development and execution of a train-the-trainer model, designed to scale learning delivery while maintaining quality and consistency.
• As the Training Lead, you will continuously evaluate and optimize learning initiatives, ensuring alignment with Takeda’s compliance requirements, operational standards, and broader strategic goals.

ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job.  Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified).

Change and Communication Service Delivery

• Lead Change Initiatives: Coordinate and oversee change and communication services for digital technology implementations.
• Effectiveness Tracking: Monitor and report on the effectiveness of change initiatives using standard KPIs and metrics.
• Collaborative Engagement: Work closely with communications team members to ensure a seamless user experience.

Training and Development

• Training Execution: Implement training strategies, including material development and effectiveness tracking.
• Team Collaboration: Partner with training team members to optimize training delivery and user experience.
• Curriculum Development: Assist in developing training curriculum and conducting Training Needs Assessments.

Change Management Execution

• Change Identification and Mitigation: Identify and address organizational, process, system, and data changes.
• Stakeholder Collaboration: Engage with stakeholders to refine change and communication methods.
• Adoption Promotion: Facilitate communications and engagement activities to enhance change adoption.

Project Management

• Project Planning: Develop and manage project plans, including milestones, status tracking, and reporting.
• Resource Oversight: Provide guidance and oversight to ensure successful execution of project activities.
• Risk Management: Identify and manage risks associated with change initiatives.

Continuous Improvement

• Improvement Implementation: Apply continuous improvement strategies using lessons learned and user feedback.
• Community Participation: Engage in OCM community activities to foster internal collaboration and capability building.
• Method Enhancement: Collaborate with stakeholders to refine change and communication methodologies.

Interpersonal Skills

• Communication Proficiency: Exhibit strong verbal and written communication skills to articulate change messages effectively.
• Relationship Building: Cultivate relationships with key stakeholders to ensure successful change management.
• Cultural Sensitivity: Work effectively within multi-cultural teams, demonstrating adaptability and flexibility.

Technical Skills

• Tool Proficiency: Utilize change management tools and methodologies to facilitate organizational change.
• IT Competency: Demonstrate solid IT skills and the ability to learn new systems quickly.
• Innovation: Encourage innovative approaches to change management and communication practices.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

Essentials

• Appropriate Bachelor’s in related specialization area (e.g. Change Management, Communications, Business Administration) is essential
• 5+ years of experience in Change Management in a global setting preferably in an IT function
• Experience in managing change in a diverse data and digital technology landscape
• Ability to manage change in a cross functional organization while being flexible and adaptable to work in ambiguous situations
• Excellent interpersonal and communication skills (both written and verbal English) to clearly articulate messages to a variety of audiences
• Ability to work successfully in multi-cultural teams and to build and maintain strong relationship with key local and global stakeholders
• Excellent oral and written communications skills, business acumen with analytical and problem-solving skills
• Practice efficient time management and coordinates tasks, working in an international environment
• Skilled in problem-solving, able to identify and address challenges creatively and effectively
• Experience in Pharma and GxP projects is a plus

Skills

Technical/Functional (Line) Expertise (Breadth and depth knowledge, on the application and complexity of technical projects) 

• Experience with end-to-end change implementations for medium – large programs with knowledge of operational steps such as Change Impact Assessment, Change Action Plan, Communications Planning, Training Needs Assessment, Training Curriculum, Readiness Assessment, etc.

Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)  

• Driving participation from relevant Stakeholders and Subject Matter Experts (SME) to enable key decision making 

Decision-making and Autonomy

• Create relevant plans and ensure end-to-end deliverables execution for the effective management of change.
• Collaborate with Stakeholders and team members to identify needs, objectives, risks and improvement opportunities.

Interaction (Engagement with others when performing the job, internal and external relationships) 

• Establish relationships with key Stakeholders to ensure the success our services 
• Innovation (Create/propose and implement new ideas, or solutions that bring significant positive change or value)
• Ensure the Change Management and Communications practices offer different modalities to support effectiveness
• Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations) 
• Partner with Stakeholders and Change Management and Communications team to bring unique and complex organizational and process questions

Tools and Technology

• Experience in communicating effectively to business and IT leaders 
• Solid IT skills and a quick learner of new systems 
• Open to new ways of working and applying new methodologies 
• Proficient in using Microsoft Office 365 applications, including Word, Excel, and PowerPoint, AI tools
• Experienced in using Change Management methods and tools to facilitate organizational change

Desired

• Master’s degree in related specialization area (e.g. Communications, Change Management, Business Administration, Human Resources, IS) is desirable but not essential.

Locations

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