Position Title - Director of Technology Operations
Department - Technology & Engineering Leadership
Reporting To - Chief Technology Officer (CTO)
Location - Bhubaneswar
Employment Type - Full -Time
Company Overview : -
iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises
with embedded fintech solutions for their customers. iServeU is one of the few certified partners with
National Payment Corporation of India (NPCI), VISA for various products.
iServeU also provides a cloud -native, micro services -enabled, distributed platform with over 5000
possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other
regulated entities.
• We process around 2500 transactions per second by levering distributed & auto scale technology like
K8.
• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start -ups, top tier private banks to PSU bank. We operate in five
countries and help customers constantly change the way financial institutions operate and innovate.
• Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits,
transfers, payments, and lending through various channels like digital, branch, agents.
Our team of 500+ employees, with over 80% in technology roles is spread across offices in
Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and
innovation.
For more details visit:
www.iserveu.inRole Overview : -
As the Chief of Staff (CoS) to the CTO, you will serve as the strategic partner, operational anchor, and
ultimate force multiplier for our technology leadership team. Operating within a high -throughput, low
latency digital payments and banking infrastructure ecosystem, the CTO office must flawlessly balance
continuous product innovation with near -zero -tolerance reliability, strict regulatory compliance, and
bulletproof security.
This is not an administrative or purely corporate strategy role. You are a seasoned technologist who
has traded daily IDE coding for organizational engineering. You will own the operational machinery of
the technology department—translating the CTO’s long -term vision into concrete execution
frameworks, optimizing engineering output, resolving architectural bottlenecks, and cultivating a high
performance culture across all engineering squads.
Note on Technical Integrity: We build mission -critical financial frameworks. The individual in this
position must possess deep architectural intuition combined with exceptional emotional intelligence to command respect and alignment from elite engineering teams.
The Profile Blueprint: Who You Are
1. "In the Trenches" Engineering Pedigree
We believe you cannot effectively guide an engineering organization if you have never lived its reality.
You must have spent a significant portion of your early career working in the pits as a hands -on
engineer, DevOps specialist, or systems architect.
Key Attributes
- Production -Tested Credibility: You have written production code, deployed microservices,
managed critical API integrations, and actively participated in high -stakes on -call rotations. You
know the exact visceral pressure of a P0 production incident down a core payment processing
pipeline.
- Technical Authority: Because you have broken and fixed production environments, you hold
immediate respect with Principal Architects and Engineering Leads. You can confidently audit
technical timelines, challenge structural assumptions, and see through defensive padding or jargon.
- Architectural Intuition: While you won't be designing systems day -to -day, you understand
distributed architectures, transaction routing matrices, database sharding, cloud resource
constraints, and hardware security modules (HSMs). You can seamlessly participate in high -level
architectural trade -off discussions.
2. Elite Man Management & Organizational Psychology While your past is rooted in systems, your present mastery is in people. You possess an elite capability
to navigate human dynamics and lead highly opinionated, brilliant technical minds.
Key Attributes - Influence Without Authority: The absolute core of this role. You will frequently align cross
functional engineering squads, product teams, and security divisions toward unified goals without
having them as direct reports. You lead through deep trust, radical transparency, and absolute
objective alignment.
- Managing High -Intellect Dynamics: You know how to mediate conflicts between competing
technical architects, safely de -escalate "alpha" engineering personalities, and steer passionate
debates toward clear, productive business compromises.
- Cultural Sensor: You maintain an active pulse on the grassroots health of the organization. Because
you speak the language of developers naturally, you can spot systemic burnout, process friction, or
tool chain inefficiencies long before they trigger attrition.
Core Responsibilities: -
1. Engineering Operations & Financial Governance
The Operational Rhythm: Design, optimize, and run the technology department's governance
infrastructure (Leadership stand -ups, Architecture Review Boards, Sprint Alignments, and Technology
QBRs).
Metric Frameworks: Maintain, track, and expose the absolute ground -truth KPIs of our tech stack:
platform availability/uptime, transaction success rates, API latency percentiles, deployment velocities,
and Mean Time to Resolution (MTTR).
Financial Guardrails: Manage the engineering department's CapEx and OpEx budgets. Drive
continuous cost -optimization frameworks across cloud infrastructure (AWS/Azure) and oversee high
value vendor ecosystems (banking switches, networks, HSM modules).
2. Strategic Technical Initiatives & Firefighting
Own the Ambiguous: Take direct command of high -impact, cross -functional engineering initiatives
that do not naturally fall under a single product squad (e.g., core payment hub migrations, deep
infrastructure overhauls, or data localization setups).
Compliance Integration: Serve as the strategic bridge between the CTO office and the
CISO/Compliance teams to guarantee that all architectural evolution natively comply with PCI -DSS,
local digital payment guidelines, and security governance frameworks.
3. High -Stakes Executive Communication
The CTO Proxy: Step in as an authoritative proxy for the CTO in critical internal alignments and
stakeholder reviews, ensuring technical constraints are perfectly understood by business units.
Technical Narrative Crafting: Translate incredibly granular, low -level technical trade -offs and
infrastructure requirements into high -level, impact -driven strategic narratives for the CEO, Board of
Directors, and external regulatory bodies.
Success Metrics (12 -Month Success Matrix)
Timeline Core Objectives & Deliverables First 90
Days Map out all hidden process friction across engineering squads; assume full command of
the leadership operational cadence; establish a clean, undisputed dashboard of core
payment infrastructure metrics.
First 6
Months Standardize a predictable cross -team dependency mapping framework for major payment
hub updates; identify and execute a minimum 15% optimization in infrastructure/vendor
spend without impacting performance.
First Year Successfully offload 25 -30% of the CTO's operational and administrative load, allowing
them to shift focus entirely onto long - term architectural innovation and market -defining
tech strategies.
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